Terms of Use

Last updated: July 20, 2026

Overview

This website is operated by KEWEI INNOVATION HONGKONG LIMITED under the trading name Santlet. Throughout this website, the terms “Santlet,” “we,” “us,” and “our” refer to KEWEI INNOVATION HONGKONG LIMITED.

Santlet offers this website, including all information, tools, products, and services available through it, to you conditioned upon your acceptance of these Terms of Service and all policies referenced herein.

By visiting our website, creating an account, placing an order, or otherwise using our website or services, you agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including visitors, customers, account holders, and individuals who submit reviews, comments, or other content.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you must not access the website, place an order, or use our services.

Any new products, features, services, or tools added to the website will also be subject to these Terms.

1. Online Store Eligibility

By using this website, you represent that:

• You are at least the age of majority in your country, state, or province of residence; or
• You have obtained permission from a parent or legal guardian to use this website.

You may not use our website or products for any unlawful, fraudulent, or unauthorized purpose.

You must not violate any applicable laws when using our website, including intellectual property, consumer protection, privacy, export, import, and cybersecurity laws.

You must not transmit viruses, malware, harmful code, or any technology intended to damage, interrupt, monitor, or interfere with the website or another user.

2. General Conditions

We reserve the right to refuse, restrict, suspend, or terminate access to our website or services where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized payment activity
• Abuse, harassment, or threatening conduct
• Violation of these Terms or our policies
• Use of automated tools that interfere with the website
• Activity that may harm Santlet, our customers, or our service providers
• Requests that would require us to violate applicable law

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the website or services without our prior written permission, except where permitted by applicable law.

The headings in these Terms are included for convenience and do not limit or otherwise affect the interpretation of these Terms.

3. Account Information

You may place an order as a guest or create a customer account where account functionality is available.

You are responsible for:

• Providing accurate and complete account information
• Keeping your login credentials confidential
• Restricting unauthorized access to your account or device
• Updating your email address, shipping address, and other information when necessary
• All activity performed through your account, except where caused by our failure to maintain reasonable security

Please contact us immediately at santletsupport@163.com if you believe your account has been accessed without authorization.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, prices, images, and availability information are accurate.

However:

• Product colors may appear differently depending on your screen, device, lighting, and display settings.
• Measurements may be subject to reasonable manufacturing or manual measurement tolerances.
• Packaging, minor design details, or accessories may be updated without materially changing the product’s primary function.
• Product information may occasionally contain typographical, technical, or pricing errors.

We reserve the right to correct inaccurate product information, update product descriptions, or discontinue products at any time.

Nothing in these Terms excludes product warranties, consumer guarantees, or other rights that cannot lawfully be excluded.

5. Product Availability and Purchase Limits

Products may be available exclusively online and may be offered in limited quantities.

We may limit the sale of products by customer, account, household, payment method, shipping address, geographic region, or order quantity where reasonably necessary.

We may also limit or cancel orders that appear to be placed for unauthorized resale, distribution, fraudulent activity, or misuse of promotions.

Adding an item to your cart does not reserve inventory or guarantee product availability.

6. Prices and Currency

Product prices may change without prior notice. Price changes will not affect orders that we have already accepted, except where correction is required because of an obvious pricing error or applicable law.

Prices may be displayed and charged in your local currency based on your location and the currency selected on our website.

If your payment account uses a different currency from the checkout currency, your bank, card issuer, PayPal, or payment provider may apply its own exchange rate and may charge foreign transaction or currency conversion fees.

Santlet does not control exchange rates or fees imposed independently by payment providers.

7. Payment Methods

We accept PayPal and payment methods made available through Shopify Payments.

Depending on your location, device, and checkout eligibility, available payment methods may include:

• Visa
• Mastercard
• American Express
• Supported credit cards
• Supported debit cards
• Apple Pay
• Google Pay
• PayPal
• Other local or accelerated payment methods displayed at checkout

Payment must be authorized before an order can be processed.

You represent that you are authorized to use the payment method submitted with your order and that the billing information you provide is accurate.

Payment information is processed by the applicable payment provider. Santlet does not directly store your complete credit or debit card number on its own servers.

8. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the products in that order. An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

Subject to applicable law, we may decline, limit, or cancel an order before shipment for reasons including:

• Product unavailability
• Payment authorization failure
• Suspected fraud or unauthorized payment activity
• Incorrect pricing or product information
• Shipping or import restrictions
• Incomplete or inaccurate customer information
• Excessive quantities or suspected unauthorized resale
• Violation of these Terms or another Santlet policy

If we cancel an order after payment has been completed, we will issue a full refund to the original payment method.

9. Billing and Shipping Information

You agree to provide current, complete, and accurate purchase, billing, contact, and delivery information.

Please review the following information carefully before submitting your order:

• Recipient name
• Email address
• Telephone number
• Street address
• Apartment, suite, or unit number
• City and state or province
• Postal or ZIP code
• Country or region

You may request an address correction before the order has been packed or shipped.

Once an order has been packed, processed for shipment, or shipped, we cannot guarantee that the delivery address can be changed.

Santlet is not responsible for delivery delays, failed deliveries, losses, or additional costs caused by incorrect or incomplete information provided by the customer, except where required by applicable law.

10. Order Processing and Delivery

Orders are generally processed within 1–2 business days after payment has been confirmed.

Business days do not normally include weekends or public holidays. Processing may take longer during sales, holiday periods, product launches, or periods of unusually high order volume.

Estimated shipping time is generally 2–20 business days after the order has been processed and shipped. Actual delivery time depends on the destination country, carrier, customs clearance, weather, local delivery conditions, and other factors outside our direct control.

Delivery estimates are provided for reference and are not guaranteed delivery dates.

Complete shipping terms are set out in our Shipping Policy, which forms part of these Terms.

11. Tracking and Delivery

Where tracking is available, we will send tracking information after the order has shipped.

Tracking information may take approximately 24–48 hours to become active in the carrier’s system.

You are responsible for monitoring the shipment and making reasonable arrangements to receive or collect the package.

If tracking shows that a package has been delivered but you cannot locate it, contact us within 7 days of the recorded delivery date.

If an order has not been delivered within 30 days after shipment, contact us at santletsupport@163.com.

12. Customs, Taxes, and Import Requirements

Most orders do not normally incur additional customs duties or import taxes. However, customs regulations differ between countries, and we cannot guarantee that every shipment will be exempt from local charges.

Taxes collected directly by Santlet will be displayed at checkout.

Where additional import duties, taxes, customs clearance fees, or carrier handling fees are imposed by the destination country, they may be collected separately by the carrier or local authority.

You are responsible for:

• Checking whether the ordered products may legally be imported into the destination country
• Providing documents or information reasonably required for customs clearance
• Cooperating with the carrier or customs authority
• Paying charges imposed directly by local authorities where applicable

Further information is provided in our Shipping Policy.

13. Order Changes and Cancellations

Please contact us as soon as possible if you need to modify or cancel an order.

Include your order number, the email address used for the order, and the requested change.

There is no cancellation fee for an order that is successfully cancelled before packing or shipment.

Orders that have already been packed or shipped cannot be modified or cancelled.

If an order has already shipped, you may request a return after delivery in accordance with our Returns and Refunds Policy.

14. Returns and Refunds

You may request a return within 30 days after receiving your order, subject to the eligibility requirements in our Returns and Refunds Policy.

Approved returned products must generally be unused, uninstalled, complete, and in their original condition with the original packaging, accessories, manuals, and included components intact.

For non-quality-related returns, the customer is responsible for return shipping costs. For approved returns involving defective, damaged, or incorrect products, Santlet will cover the authorized return shipping costs.

The original shipping fee paid with an approved returned order will be refunded. Santlet does not charge a restocking fee for approved returns.

After an eligible return has been received, inspected, and approved, we will initiate the refund within 3 business days. The time required for the funds to appear depends on the original payment method and payment provider.

Complete terms are set out in our Returns and Refunds Policy, which forms part of these Terms.

15. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us within 7 days after delivery and provide:

• Your order number
• A description of the issue
• Photos of the product and all items received
• Photos of the outer packaging
• Photos of the shipping label
• Photos of the internal packaging
• A video showing the issue, if reasonably requested

Please retain the product, original packaging, shipping label, accessories, and all received components until the claim has been reviewed.

16. Limited Warranty

Products purchased directly from the official Santlet website are covered by a two-year limited warranty against manufacturing defects in materials and workmanship, beginning on the original purchase date.

Products purchased through third-party platforms, retailers, distributors, or resellers must be handled through the original seller or platform under its applicable warranty procedures.

If a covered defect is confirmed, Santlet will provide a replacement product. If the same model is unavailable, we may provide a product with substantially equivalent features and value.

A replacement product is covered by a 3-month warranty beginning on the date the replacement is delivered.

Customers must complete requested troubleshooting, information submission, and authorized return steps within 30 days after a warranty claim is opened.

The warranty does not cover free gifts, normal wear and tear, accidental damage, misuse, improper installation, unauthorized repairs, external causes, lost or stolen products, or products without sufficient proof of purchase.

Additional requirements and exclusions are set out in our Warranty Policy, which forms part of these Terms.

17. Optional and Third-Party Tools

We may provide access to tools, integrations, payment services, tracking services, or applications operated by third parties.

We do not control these third-party services and cannot guarantee that they will always be available, accurate, secure, or suitable for your particular needs.

Your use of a third-party service may be governed by that provider’s separate terms and privacy policy.

To the fullest extent permitted by law, Santlet is not responsible for loss or damage caused solely by a third-party service outside our reasonable control.

18. Third-Party Links

Our website may contain links to websites, applications, products, or services operated by third parties.

A link does not imply that Santlet controls or endorses the third party.

We are not responsible for third-party website content, availability, privacy practices, security, products, or services.

You should review the applicable terms and privacy policies before completing a transaction or providing personal information to a third party.

19. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Santlet and are protected by applicable intellectual property laws.

This includes:

• Brand names and trademarks
• Logos
• Product photographs and videos
• Product descriptions
• Graphics and illustrations
• Website design and layout
• Text and written content
• Software and source code

You may access and use the website only for personal, lawful, non-commercial shopping purposes.

You may not copy, reproduce, modify, republish, distribute, scrape, sell, license, create derivative works from, or commercially exploit website content without prior written permission from Santlet or the applicable rights holder.

20. Reviews, Feedback, and User Submissions

If you submit a review, image, video, comment, suggestion, or other content to Santlet, you confirm that:

• You own the content or have permission to submit it
• The content is accurate and not misleading
• The content does not violate another person’s intellectual property, privacy, publicity, or other rights
• The content is not unlawful, threatening, defamatory, obscene, abusive, discriminatory, or fraudulent
• The content does not contain malware, harmful code, or unauthorized advertising

You retain ownership of your original content.

By intentionally submitting content for publication, you grant Santlet a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to host, reproduce, display, translate, adapt, distribute, and use that content in connection with our website, products, customer service, advertising, and marketing.

We may moderate, refuse, edit, or remove submitted content that violates these Terms or applicable law.

We are not required to publish, compensate, or respond to a submission unless we separately agree otherwise in writing.

21. Prohibited Uses

You must not use the website or services:

• For any unlawful, deceptive, fraudulent, or unauthorized purpose
• To violate any applicable law or regulation
• To infringe intellectual property or privacy rights
• To harass, threaten, abuse, impersonate, or discriminate against another person
• To submit false, deceptive, or misleading information
• To transmit malware, viruses, or destructive code
• To collect personal information about others without authorization
• To send spam, phishing messages, or unauthorized commercial communications
• To scrape, crawl, copy, or extract website data through unauthorized automated means
• To bypass website security, access controls, purchase limits, or fraud-prevention measures
• To interfere with the operation, security, or performance of the website
• To place fraudulent orders or conduct unauthorized payment disputes
• To use our products or website in a manner that may cause injury, loss, or damage

We may restrict or terminate access where we reasonably believe a prohibited use has occurred.

22. Errors, Inaccuracies, and Omissions

Information on the website may occasionally contain errors or omissions relating to product descriptions, specifications, prices, promotions, shipping charges, delivery estimates, inventory, or availability.

Subject to applicable law, we may:

• Correct errors or omissions
• Update information
• Cancel an affected order
• Refund an affected payment

If we discover an obvious material pricing error after you place an order, we may contact you and offer the option to purchase at the correct price or cancel the affected item for a full refund.

23. Privacy

Our collection, use, disclosure, and protection of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed by Shopify, payment providers, logistics providers, analytics providers, and other service providers as described in the Privacy Policy.

24. Disclaimer of Website Warranties

We use reasonable efforts to maintain the availability, security, and accuracy of our website.

However, to the fullest extent permitted by applicable law, we do not guarantee that:

• The website will always be uninterrupted or error-free
• Every feature will always be available
• All defects will be corrected immediately
• The website will be compatible with every device or browser
• Information supplied by third parties will always be complete or accurate

The website is provided on an “as available” basis, subject to all warranties and consumer rights that cannot lawfully be excluded.

This section does not limit the express warranty provided for eligible Santlet products or any mandatory rights available under applicable consumer law.

25. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or any other liability that applicable law requires us to retain.

To the fullest extent permitted by applicable law, Santlet and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the website or services.

This may include loss of profits, revenue, savings, business opportunities, goodwill, or data, where such losses were not reasonably foreseeable or were caused by circumstances outside our reasonable control.

Where liability may lawfully be limited, Santlet’s total liability relating to a specific product order will not exceed the amount paid by you for the product giving rise to the claim.

The limitations in this section do not reduce any mandatory refund, replacement, repair, warranty, or consumer rights available under applicable law.

26. Indemnification

To the extent permitted by applicable law, you agree to indemnify Santlet and its affiliates, directors, officers, employees, agents, contractors, and service providers against third-party claims, losses, or reasonable costs arising directly from:

• Your material breach of these Terms
• Your unlawful use of the website or services
• Your infringement of another person’s rights
• Content submitted by you that violates applicable law or these Terms

This section does not require you to compensate Santlet for losses caused by our own negligence, unlawful conduct, or breach of these Terms.

27. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

• Natural disasters
• Severe weather
• War, terrorism, civil unrest, or government action
• Public health emergencies
• Customs delays or border restrictions
• Carrier interruptions
• Power, internet, or telecommunications failures
• Labor disputes
• Supply chain disruptions

Where such an event affects an order, we will take reasonable steps to communicate with you and provide an appropriate resolution as required by applicable law.

28. Suspension and Termination

You may stop using the website at any time.

We may suspend or terminate your access if you materially violate these Terms, engage in fraudulent or abusive activity, or create a security or legal risk.

Termination does not affect rights, payment obligations, refunds, warranties, liabilities, or claims that arose before termination.

Sections that by their nature should continue after termination will remain effective, including provisions relating to intellectual property, liability, indemnification, dispute resolution, and governing law.

29. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or modified only to the extent necessary to make it enforceable.

The remaining provisions will continue in full force and effect.

30. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

A waiver is effective only when expressly confirmed by us in writing.

31. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer our rights and obligations in connection with a merger, acquisition, corporate reorganization, sale of assets, or transfer of our business, provided that the transfer does not unlawfully reduce your existing consumer rights.

32. Entire Agreement

These Terms, together with our Privacy Policy, Returns and Refunds Policy, Shipping Policy, Warranty Policy, and other policies displayed on the website, constitute the entire agreement between you and Santlet regarding your use of the website and purchase of products.

If a specific product offer or written agreement conflicts with these Terms, the more specific terms will apply to that product or transaction to the extent of the conflict.

33. Governing Law and Disputes

These Terms and any dispute arising from or relating to them are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights or jurisdictional protections available to you, disputes will be submitted to the courts of the Hong Kong Special Administrative Region.

Nothing in these Terms prevents a consumer from relying on mandatory rights or bringing a claim before a court or consumer authority where applicable law permits those rights to be exercised locally.

Before beginning formal proceedings, you and Santlet agree to make a reasonable effort to resolve the dispute by contacting the other party and providing sufficient information about the issue and requested resolution.

34. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, services, business practices, technology, or legal obligations.

The current version will be published on this page with an updated revision date.

Changes will take effect when published unless applicable law requires advance notice.

Your continued use of the website after updated Terms take effect constitutes acceptance of those changes. Changes will not retroactively reduce rights that already apply to a completed order unless permitted by law.

35. Contact Information

Questions about these Terms, an order, or our services should be sent to:

KEWEI INNOVATION HONGKONG LIMITED
Trading name: Santlet
Email: santletsupport@163.com
Address: Flat/Room 302, 3/F, Sun Ling Plaza, 30 On Kui Street, Fanling, New Territories, Hong Kong 999077