NOTE
Usually shipping to USA, UK, Germany, Italy, Spain, France will arrive in about 14 days. Other areas will take about 25 days.
If you have not received the goods within 30 days, please contact our after-sales mailbox：support@kiwihome.shop
Thank you for your understanding.
WHEN WILL MY ORDER BE PROCESSED?
Our warehouse is in China, US,CA, UK JP, etc. Please allow extra time for your order to be processed during holidays and sale seasons.
Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
HOW WILL MY ORDER BE SHIPPED?
Our shipping process is
1 The Item is at the shipper's warehouse;
2 Consignment received at the PostNL Acceptance Centre;
3 The item is processed at the PostNL sorting center;
4 The item is on transport to the country of destination;
Netherlands, Amsterdam, Departure from the country of origin. Your item is in transit to your region;
Your parcel would be delivered first to the Netherlands then to your region, the whole process would take 12 -15 days.
The shipping company is PostNL Acceptance Centre since PostNL Acceptance Centre is almost the only shipping department that can ship batteries all around the world.
WILL I BE CHARGED WITH CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Starting November 25, 2021, SANTLET will charge VAT to customers in the European Union (EU) at checkout, so that customers in the EU do not have to pay taxes upon delivery of their products.
FAST SHIPPING ITEMS
For customers that have chosen our Fast SHIPPING (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. You will NOT be able to track your order’s whereabout after that, the risk of the product not arriving at your doorstep is there. If after 60 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.
ORDER TRACKING
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
TAXES & DUTIES
Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Phonebibi. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.