Privacy Policy
Last updated: July 20, 2026
This Privacy Policy describes how KEWEI INNOVATION HONGKONG LIMITED, operating the Santlet store (“Santlet,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects your personal information when you visit our website, use our services, make a purchase, communicate with us, or otherwise interact with Santlet.
For the purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include anonymized or aggregated information that cannot reasonably be linked to an individual.
1. Personal Information We Collect
The personal information we collect depends on how you interact with our website and services.
Information You Provide to Us
We may collect information that you provide directly to us, including:
- Your name
- Billing address and shipping address
- Email address
- Telephone number
- Account login information
- Order and transaction information
- Products added to your cart or wishlist
- Payment-related information
- Returns, refunds, warranty claims, and customer service information
- Photos, videos, serial numbers, or other evidence submitted for product support
- Reviews, survey responses, and other information you choose to submit
- Marketing and communication preferences
Information Collected Automatically
When you access or use our website, we and our service providers may automatically collect certain information about your device and activity, including:
- Internet Protocol address
- Browser type and version
- Device type and operating system
- Device identifiers
- Cookie identifiers
- General location information derived from your IP address
- Pages viewed and links clicked
- Products viewed, searched for, or added to your cart
- Referring website or advertising source
- Date and time of access
- Website interaction and checkout activity
Information Received from Third Parties
We may receive personal information from third parties that help us operate our business, including:
- Shopify
- Payment processors such as Shopify Payments and PayPal
- Shipping carriers and logistics providers
- Fraud prevention and payment verification providers
- Analytics providers such as Google Analytics
- Advertising and marketing platforms
- Customer support and communication providers
The information we receive from third parties depends on the services they provide and the permissions you have given them.
2. How We Use Personal Information
We may use personal information for the following purposes:
- To provide products and services
- To process and fulfill orders
- To process payments and refunds
- To arrange shipping and delivery
- To provide order confirmations and tracking information
- To create and manage customer accounts
- To process returns, replacements, and warranty claims
- To respond to customer service requests
- To detect and prevent fraud, abuse, and unauthorized transactions
- To protect our website, customers, and business
- To maintain and improve our website, products, and services
- To understand how visitors use our website
- To personalize website content and product recommendations
- To send transactional messages relating to your order or account
- To send marketing communications where permitted
- To measure the effectiveness of advertising and marketing campaigns
- To comply with legal, tax, accounting, regulatory, and contractual obligations
- To enforce our policies and protect our legal rights
3. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:
- Performance of a contract: when processing is necessary to provide products, process an order, arrange delivery, or provide customer support.
- Consent: when you have given us permission to send marketing communications, use certain cookies, or process information for another specified purpose.
- Legitimate interests: when processing is necessary to operate, secure, analyze, and improve our business, provided those interests are not overridden by your rights.
- Legal obligations: when processing is required to comply with applicable laws, regulations, court orders, tax requirements, or lawful government requests.
4. Marketing Communications
With your consent or where otherwise permitted by law, we may send you emails or other communications about products, promotions, offers, and store updates.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us at santletsupport@163.com.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notices, security alerts, or responses to customer service requests.
5. How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.
These recipients may include:
- Shopify and related ecommerce service providers
- Payment processors and financial institutions
- Shipping carriers, warehouses, and logistics providers
- Customer service and communication providers
- Cloud hosting and data storage providers
- Analytics and website performance providers
- Advertising and marketing providers
- Fraud detection, cybersecurity, and identity verification providers
- Professional advisers, including lawyers, accountants, auditors, and insurers
- Government authorities, regulators, courts, and law enforcement agencies
We may also disclose personal information:
- To comply with applicable laws or lawful requests
- To investigate suspected fraud or illegal activity
- To protect the rights, property, safety, and security of Santlet, our customers, or others
- To enforce our Terms of Service and other policies
- In connection with a merger, acquisition, financing, reorganization, sale of assets, or transfer of all or part of our business
- With your consent or at your direction
Our service providers are permitted to process personal information only as necessary to provide their services or as otherwise permitted by law.
6. Shopify
Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to offer and sell products and services to you.
When you visit our store or complete a purchase, Shopify may process personal information on our behalf and for its own permitted purposes. Your information may be stored or processed using Shopify’s systems and infrastructure.
For more information about Shopify’s privacy practices, please review the Shopify Privacy Policy.
You may also access Shopify’s consumer privacy controls through the Shopify Privacy Portal.
7. Payments
Payments may be processed through Shopify Payments, PayPal, or other payment methods displayed at checkout.
Payment processors may collect and process information including your name, billing address, payment card details, account details, transaction amount, and fraud prevention information.
Santlet does not directly store your complete credit or debit card number on its own servers. Payment information is handled by the applicable payment processor according to its own terms and privacy policy.
Payment providers may process your information in countries outside your country of residence and may be required to disclose information to regulators, financial institutions, or government authorities.
8. Cookies and Similar Technologies
We and our service providers use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember your preferences, analyze website traffic, prevent fraud, and support advertising and marketing activities.
Cookies used on our website may include the following categories:
- Strictly necessary cookies: required for core functions such as navigation, checkout, fraud prevention, account access, and shopping cart operation.
- Functional cookies: used to remember preferences such as language, currency, region, and login information.
- Analytics cookies: used to understand website traffic, visitor behavior, and website performance.
- Advertising cookies: used to measure campaigns, personalize advertisements, and understand interactions with marketing content.
You may control certain cookies through the cookie banner or privacy settings displayed on our website. You may also configure your browser to block or delete cookies.
Blocking certain cookies may affect website functionality, including your ability to use the shopping cart, sign in, or complete checkout.
9. Analytics and Advertising
We may use analytics services, including Google Analytics, to understand how visitors use our website and to improve website performance.
Analytics providers may collect information such as your IP address, device information, browser information, pages viewed, website interactions, and referring source.
We may also work with advertising providers to measure advertisements, create audiences, and display advertising that may be relevant to your interests.
Depending on your location and the services enabled on our website, certain advertising-related disclosures may be considered “sale,” “sharing,” or targeted advertising under applicable privacy laws.
Where required, you may manage these activities through our cookie banner, privacy settings, or data-sharing opt-out page.
10. Do Not Sell or Share My Personal Information
We do not sell personal information in exchange for money.
However, our use of certain analytics, advertising, or marketing services may be considered a sale, sharing, or use for targeted advertising under the laws of certain jurisdictions.
Where applicable, you may opt out through the “Do Not Sell or Share My Personal Information” or privacy choices link available on our website.
You may also contact us at santletsupport@163.com to submit an applicable opt-out request.
11. International Data Transfers
Santlet operates internationally and uses service providers located in different countries.
Your personal information may be transferred to, stored in, or processed in jurisdictions outside your country of residence, including Hong Kong, China, Canada, the United States, and other countries where Shopify or our service providers operate.
Data protection laws in these jurisdictions may differ from those in your country. Where required by applicable law, we use appropriate contractual, organizational, or legal safeguards for international transfers.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide products and services
- Maintain customer accounts
- Process returns and warranty claims
- Maintain transaction and tax records
- Prevent fraud and abuse
- Resolve disputes
- Enforce agreements
- Comply with legal and regulatory requirements
The retention period may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.
When personal information is no longer required, we may delete it, anonymize it, or securely isolate it until deletion is possible.
13. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against accidental loss, unauthorized access, misuse, disclosure, alteration, or destruction.
Our website uses encrypted connections when information is transmitted. Payment information is processed through authorized payment providers that maintain their own security measures.
No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, and customers should take appropriate steps to protect their passwords, accounts, devices, and payment information.
Please contact us immediately if you believe your account or personal information has been compromised.
14. Your Privacy Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- The right to know whether we process your personal information
- The right to access personal information held about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of personal information
- The right to restrict certain processing
- The right to object to certain processing
- The right to withdraw consent
- The right to receive certain information in a portable format
- The right to opt out of direct marketing
- The right to opt out of certain sales, sharing, profiling, or targeted advertising
- The right not to receive discriminatory treatment for exercising applicable privacy rights
- The right to complain to an applicable data protection authority
These rights are subject to applicable legal limitations and exceptions.
To exercise a privacy right, contact us at santletsupport@163.com. Please describe your request and provide sufficient information for us to identify the relevant account or transaction.
We may need to verify your identity before completing a request. We may also request proof that an authorized representative has permission to act on your behalf.
We will respond within the period required by applicable law.
15. European Economic Area, United Kingdom, and Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights relating to access, correction, deletion, restriction, objection, portability, and withdrawal of consent.
You have the right to object at any time to the use of your personal information for direct marketing.
You may also submit a complaint to the data protection authority in the country where you live or work if you believe your personal information has been processed unlawfully.
16. United States Privacy Rights
Residents of certain U.S. states may have rights to:
- Confirm whether we process their personal information
- Access or obtain a copy of personal information
- Correct inaccurate personal information
- Request deletion of personal information
- Opt out of the sale or sharing of personal information
- Opt out of targeted advertising or certain profiling
- Appeal a decision concerning a privacy request where required
We will not discriminate against you for exercising an applicable privacy right.
17. Hong Kong Privacy Rights
Where the Personal Data (Privacy) Ordinance of Hong Kong applies, you may request access to personal data held about you and request correction of inaccurate personal data.
We may request sufficient information to verify your identity and locate the relevant records before completing an access or correction request.
18. Children’s Privacy
Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If you are under the age of majority in your jurisdiction, you should use our website only with the involvement and permission of a parent or legal guardian.
If you believe a child has provided personal information to us without appropriate consent, contact us at santletsupport@163.com.
19. Third-Party Websites and Links
Our website may contain links to websites, services, or applications operated by third parties.
We are not responsible for the privacy, security, content, or practices of third-party websites. When you leave our website, the third party’s terms and privacy policy will apply.
We recommend reviewing the privacy policy of each third-party service before providing personal information.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal obligations, or other operational requirements.
The updated version will be posted on this page with a revised “Last updated” date. Changes will take effect when the updated policy is posted unless otherwise required by law.
Where required, we may provide additional notice of material changes by email, website notice, or another appropriate method.
21. Contact Us
For questions about this Privacy Policy, to exercise a privacy right, or to submit a privacy complaint, please contact:
Privacy Compliance Officer
KEWEI INNOVATION HONGKONG LIMITED
Trading name: Santlet
Email: santletsupport@163.com
Address: Flat/Room 302, 3/F, Sun Ling Plaza, 30 On Kui Street, Fanling, New Territories, Hong Kong 999077