Return Policy

How Do I Return an Item?

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To request a return, please contact our Customer Support team at santletsupport@163.com and provide the following information:

  • Your order number
  • The reason for the return
  • Photos or videos of the item, if applicable

Our Customer Support team will review your request and provide return instructions if the return is approved. Please do not return any item without prior authorization, as unauthorized returns may not be accepted.

All returned items must be unused, uninstalled, and in their original condition. The original packaging, accessories, manuals, and any included components must remain complete and intact.

Which Items Cannot Be Returned?

The following items are not eligible for return:

  • Items that have been used or installed
  • Items with missing or damaged packaging
  • Items with missing accessories, parts, manuals, or included components
  • Items damaged due to misuse, improper installation, accidents, or unauthorized modification
  • Clearance or final-sale items
  • Customized or personalized items
  • Items returned more than 30 days after delivery

Who Pays for Return Shipping?

For returns that are not related to a defective, damaged, or incorrect item, the customer is responsible for all return shipping costs and any other related fees.

For approved returns of defective, damaged, or incorrect items, Santlet will cover the return shipping costs.

For approved returns, the original shipping fee paid with the order will also be refunded.

Is There a Restocking Fee?

No restocking fee will be charged for approved returns.

What If I Receive a Defective, Damaged, or Incorrect Item?

Please inspect your order as soon as it arrives. If the item is defective, damaged during delivery, or different from what you ordered, contact our Customer Support team at santletsupport@163.com.

Please include the following information:

  • Your order number
  • Proof of purchase
  • A clear description of the issue
  • Photos or videos showing the defect, damage, packaging, or incorrect item
  • Your complete delivery address
  • Your contact telephone number

Photos or videos may be required so that we can verify the issue and arrange an appropriate refund or replacement.

Please report defective, damaged, or incorrect items as soon as possible after delivery. Do not discard the product, packaging, shipping label, or accessories until your request has been resolved.

Where Should I Send My Return?

The return address will be provided by our Customer Support team after your return request has been reviewed and approved.

Please do not send your return to the address shown on the original package unless specifically instructed to do so. Returning an item to an unauthorized address may delay or prevent the processing of your return or refund.

How Long Does the Return Process Take?

After we receive your returned item, we will inspect it to confirm that it meets our return requirements.

Once the return has been inspected and approved, we will initiate your refund within 3 business days. We will send you an email confirmation after the refund has been processed.

When Will I Receive My Refund?

Approved refunds will be issued to your original payment method.

After Santlet initiates the refund, the time required for the funds to appear in your account will depend on your payment method, card issuer, bank, or payment provider.

Credit and debit card refunds may take approximately 7–10 business days to appear after they have been submitted to the card-issuing bank. Some banks or payment providers may require additional processing time.

If you have not received your refund after the expected processing period, please contact your bank, card issuer, or payment provider first. You may also contact us at santletsupport@163.com for further assistance.

How Do I Change or Cancel My Order?

Please contact us as soon as possible if you need to change or cancel your order. Email santletsupport@163.com and include:

  • Your order number
  • The changes you would like to make or your cancellation request

Orders may only be changed or cancelled before they have been packed or shipped. Once an order has been packed or shipped, it cannot be changed or cancelled.

If your order has already shipped, you may request a return after receiving it, subject to the return conditions described above.

Contact Us

For questions about returns, refunds, defective items, or order cancellations, please contact:

Santlet Customer Support
Email: santletsupport@163.com